Privacy Policy

1. Introduction

Welcome to ElectriciansIndia.com ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy complies with the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws regarding data protection.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (phone number, email address)
• Location information (city, area, pincode)
• Service requirements and preferences
• Communication history with electricians
• Reviews and feedback submitted
• Payment information (if applicable)

2.2 Business Information (For Electricians)

• Business name and registration details
• GST number (if applicable)
• Professional licenses and certifications
• Business address and service areas
• Bank account details for payments
• Photos of work and business premises

2.3 Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referring website
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for:

• Connecting customers with electricians
• Processing service enquiries and requests
• Verifying electrician credentials and identity
• Improving our platform and services
• Sending service updates and notifications
• Marketing communications (with your consent)
• Analyzing usage patterns and trends
• Preventing fraud and ensuring platform security
• Complying with legal obligations
• Resolving disputes and enforcing agreements

4. Information Sharing

We may share your information with:

4.1 Service Providers

When you submit an enquiry, your contact information is shared with the relevant electrician(s) to facilitate service delivery.

4.2 Third-Party Service Providers

We may share information with trusted third parties who assist in operating our website, conducting business, or servicing you (e.g., payment processors, analytics providers, cloud hosting services).

4.3 Legal Requirements

We may disclose information when required by law, court order, or government authority, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers with firewall protection
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Your Rights

Under applicable Indian laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Withdraw consent for data processing
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint with relevant authorities

To exercise these rights, contact us at privacy@electriciansindia.com

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Inactive accounts may be deleted after 24 months of inactivity. Transaction records are retained for 7 years as per Indian tax regulations.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised policy. We encourage you to review this policy periodically.

12. Grievance Officer

In accordance with the Information Technology Act, 2000, and rules made thereunder, the name and contact details of the Grievance Officer are: